Circles and OpenAI Partner to Build Southeast Asia’s First Fully AI-Native Telco Platform

Singapore / San Francisco — August 23, 2025:
In a landmark move for the telecommunications industry, Circles, a global telco technology company, has announced a strategic partnership with OpenAI to launch Southeast Asia’s first fully AI-native telco platform.

The initiative is designed to redefine customer experience and bring next-generation efficiency to telecom operators, starting with Circles.Life in Singapore before expanding to global markets.

Transforming the Telecom Experience

The platform, built with OpenAI’s advanced AI models, will allow telecom providers to integrate artificial intelligence directly into their core systems. This means smarter customer service, better personalization, and improved operational efficiency.

Unlike traditional digital transformations, Circles’ AI-native platform is being developed from the ground up, enabling what executives describe as an “agentic AI experience.” Customers will interact with telco services through context-aware, multi-format engagement across text, voice, image, and even vision-based tools.

Industry Reactions

  • Awais Malik, Global Chief Growth Officer at Circles, said:
    “This collaboration with OpenAI will deliver a paradigm shift in both customer experience and telco operations. Our mission is to push the boundaries of what a telco should be.”

  • Oliver Jay, Managing Director for International at OpenAI, added:
    “With OpenAI’s technology, Circles is setting a new standard for how AI can enhance essential telecom services, making them more seamless and intelligent for users.”

Global Expansion Ahead

The AI-native platform will first launch in Singapore, before being rolled out across Circles’ international markets. As part of the agreement, Circles will also gain early access to OpenAI’s latest research and innovations, ensuring continuous upgrades in AI capabilities.

A New Era for Telecom

Industry experts see this partnership as a major milestone for the sector. By embedding AI directly into telco architecture, Circles and OpenAI are pioneering a future where telecom services are not just digital—but AI-driven from the core.

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